Welcome to Tech Support, how may we help you?

Although our products have gone through several internal test stages and extensive public beta testing, it still may occur that our software does not run as desired with your particular hard- and software configuration.

This section of winace.com is dedicated to assist you in getting rid of these bugs and problems in order to enjoy and utilize our products to the highest extent possible.

Frequently asked questions

Most problems are likely to be solved by consulting our page with the frequently asked questions. Selecting a product category and a question from a comprehensive list will display the most common solution for that particular problem.

If you have a question that you feel should be included in the FAQ, just send it in with the "My frequently asked question" form.

Feedback

In case your particular problem could not be solved with the assistance of the FAQ, you may also send in your bug report from our feedback page. By entering a brief description of the problem you're experiencing and sending us as much information as possible about both your system configuration and the steps that led to the error, you will help us to confirm and eliminate the nasty bug in no time.

Patches & Updates

Since we are constantly striving to improve our products, we will occasionally be releasing new versions, point releases or beta versions to the public. The "Patches & Updates" section is the place to go if you want to find out more about the latest developments at winace.com.

New language files will also be available on the "Patches & Updates" page.

Year 2000

Don't worry - we're not going to start an argument on when exactly the new millenium begins. As far as computer systems are concerned, the most crucial date has already passed without rearing it's ugly head.
However, there are some other issues that need to be taken care of in Y2K.
For more information on this issue, please read our Year 2000 compliance statement.